Cloud PBX
A cloud based telephony system that is installed quickly, easy to operate, with a powerful management interface that provides full information and seamless integration with the RapidOne cloud management software.
Easy to install with simple integration into the organization
A phone system solution that allows immediate deployment across multiple sites, including field employees. Most types of existing phones in the business can be connected to the system without increasing expenses.
Easy to install with simple integration into the organization
With an easy-to-use interface for smartphones or tablets, you can track sales performance and service quality. Real-time monitoring and reports help identify issues, such as unanswered calls or service problems, and calculate return on investment.
Easy to install with simple integration into the organization
A PBX solution that allows immediate deployment across multiple sites, including field employees. Most existing business phones can be connected to the PBX without additional costs.
System Features
Identified Call
Caller ID for each regular/IP extension displays the caller’s phone number on the extension screen.
Handling calls based on identification, including blocking.
Flexible sending of extension number identification.
Conference Calls
Turn a call into a conference call by hosting up to five people on the same active call.
Abandoned Calls
Control and reports, including automatic lead creation in the CRM for missed calls.
Working Hours
Define customized schedules to specify exactly when each of your numbers is available to receive calls.
Voicemail
Record, upload, or write the script for a personalized message to greet callers when you’re unavailable.
Call Routing
Direct calls to the right team members every time by customizing distribution and ringing rules.
Interactive Voice Response (IVR)
Setting up a smart directory that automatically directs callers to the right team on their first attempt.
Extensions
Assign each team member a customized three-digit extension number that colleagues can quickly dial.
Blacklist numbers
Block spam and bot numbers so you can focus more on the important calls for your business. “Blacklist” for outgoing calls is a dedicated tool for call centers that prevents the center from dialing targets who have requested not to receive calls.
Virtual service center
Find all your numbers and users in one place, even if they are spread across the globe.
Automatic redialer
Based on time and the number of dial attempts to target numbers (20*).
Phone IP
The system can be connected to a wide range of phones from different manufacturers via the SIP protocol, including WiFi phones.
Humanity check
A system that checks if the caller is human to prevent calls from dialers.
Cloud backup system
Includes full settings, call recordings, and voicemail on a private/public cloud.
CID Routing
Caller routing based on ID number, providing immediate access to company departments, including the option for ODBC integration.
High Vol. IVR
IVR system with 100 to 1,000 speech channels to handle choices/campaigns, high availability routing system based on alternative infrastructure (landline/cellular) in case of service provider failure.
Call Center Features
Real-time changes
Change system settings at any time, including adding new numbers or users with a single click.
Call queue
Give incoming callers the option to stay on hold until one of your team members is available to answer.
On-hold music
Play hold music and/or jingles based on the number (extension) dialed. Audio files can be saved in the system and played according to the time of day or specific days and holidays.
Call routing
Route calls to teams classified by location, language, skill, or any other attribute you choose.
Parallel calls
Put your current call on hold and simultaneously start a separate call with a third party.
Unlimited parallel calls
Receive or initiate as many calls as you want, simultaneously on the same phone number.
Call back service
Give callers the option to save their waiting time in the queue and receive your callback at a later time.
Time-based routing
Set up specific teams and/or working hours to ensure that calls are routed only to available employees.
Skill-based routing
Route calls to team members classified by shared skills.
Call recordings
Review call recordings to assist in verifying details, monitor quality, and train new agents.
Analytics
Call center analysis
Track the dashboard of key performance indicators, such as: wait time, unanswered call rate, call volume, and more.
Real-time updates
Gain real-time insights into team activity, so you can allocate resources and optimize productivity.
Call monitoring
Accelerate employee training and enhance quality control by listening to calls in real-time.
Whisper call
Speak quietly with a team member while they are on an active call, so you can provide real-time advice.
Call logging
Display reports on all incoming and outgoing calls in both records and graphical format, including export to Excel.
Real-time abandonment report
Automatic notification to the system administrator about an abandoned call in the system (IVR, queue, or ring group).
Information about the process of transitioning to a PBX system
To simplify and expedite the transition process to a PBX system, it is important to read the following information:
1. To receive an accurate price quote for your needs, you must complete an online survey sent by a Rapid sales representative and additionally send us the latest invoice from your current provider, showing that you are the line owner. Without this, lines cannot be ported.
2. If you have phones, we will need to verify that they are compatible with the cloud PBX system. If they are compatible, programming will be required for each device. If not, or if additional devices are needed, you are welcome to check our device catalog here.
3. Have you placed an order for the PBX? Great! To activate it, we will need two fully completed and signed documents from you: PBX porting form and ownership transfer form.