Often we are asked what makes our software unique, what added value it provides that other software does not. I think the general answer to this question is “process closure.”
Our software is flexible enough and has an enormous number of different parameters that can be defined, so we are able to adapt to almost any workflow presented to us and provide an optimal solution.
I will give an example from the telemarketing field. In the past, most medical centers operated call centers that mainly handled inbound calls. In the current era, most new clients come as a result of internet leads, whether from one source or another.
In many call centers, these leads enter a central inbox, from which the call center manager divides the messages or a consolidated printout from which the data is typed into the system to initiate calls.
Rapid Pro is the software in the field of medical centers today that allows the direct capture of internet leads into a temporary database and follow up on them using the same advanced tools available in the software for phone calls, along with smart tools like blacklists, duplicate call detection, identification of calls from different lead providers, etc.
Another unique feature of Rapid is the ability to track a lead from the lead capture phase, converting it into a client, scheduling appointments, and so on, all the way to the deal closure phase, which allows for a real evaluation of the viability of working with a particular lead provider. As I have already written – process closure.
In many call centers, it is common to display the telemarketing center’s performance on a plasma screen – the number of calls per agent, the number of visits, the number of closures, and so on.
A new development by Rapid offers an innovative angle in this area and displays the call center’s performance in relation to lead handling! How many leads entered the center, how many were processed, how many are still pending, the distribution among agents, etc.