In January, we completed a very interesting project together with the Eyes network.
The Eyes network specializes in laser eye surgery and surgical eye procedures.
The network has 4 branches, a central customer service center, and dozens of computer stations.
As part of the project, we replaced the two systems the network had been using until then with RapidMed Pro software: Ordan’s Clinic Software and UMS’s Followup Software.
The switch to a single integrated system saved the need for problematic interfaces and allowed for uniform and easy-to-maintain databases.
In addition to replacing the systems, the network’s database was also changed from Oracle to MS SQL Server 2008.
The project included:
- Replacing the administrative tools in the network – appointment scheduling, billing.
- Upgrading the marketing and customer service system – customer inquiry tracking system, managing and capturing internet leads automatically.
- Plasma screen module to track call center performance.
- Development of a new eye module, the most advanced of its kind in the country – including integration with devices.
- Interfaces with the network’s SAP system.
- Interfaces with the BRIO INTELLIGENCE system for generating reports and business intelligence.
- Development of Excel reports pulling real-time data from the system’s databases.
- Training for all staff across the different branches – the training took place in John Bryce’s training classrooms, including self-practice and exams.
- Ongoing customer support during the initial work phase – a Rapid representative in each branch assisting employees.
- Comprehensive and complex data migration.
Thanks to the early preparation from both our side and the client’s, the go-live was smooth, and the few issues that arose were addressed quickly and to the client’s satisfaction.
The project was overseen by the client’s Tel Aviv branch manager, Ms. Galit Sti, and the network’s financial manager, Mr. Eliezer Kalush.
The initial pilot at the Be’er Sheva branch, which began in January 2010, was overseen by the branch manager, Mr. Itai Hadad.
The IT infrastructure for this project was handled by Excellent Company, Mr. Viktor Gorshomov, and Mr. Gil Oriel.